Penerapan TQM dan CRM Elva Rahmah Primary Author Marlini Additional Author Gustina Erlianti Additional Author mixed material bibliography Rajawali Pers 2019 id Indonesia

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xii, 204.; 23 cm Bab 1 Konsep Dasar Manajemen Bab 2 Manajemen sebagai Ilmu, Seni dan Profesi Bab 3 Manajemen dan Lingkungan Bab 4 Perencanaan Perpustakaan Bab 5 Pengorganisasian dalam Perpustakaan Bab 6 Kepemimpinan dan Motivasi Bab 7 Manajemen Konflik Bab 8 Pengawasan dan Pelaporan Bab 9 Total Quality Managemen (TQM) di Perpustakaan Bab 10 Penerapan Total Quality Managemen (TQM) di Perpustakaan Perguruan Tinggi Bab 11 Customer Relationship Management (CRM) di Perpustakaan Bab 12 Penerapan Customer Relationship Management (CRM) di Perpustakaan Perguruan Tinggi Perpustakaan Manajemen 025.1 9786024256432 Perpustakaan UMA Online Public Access Catalog (OPAC) 025.1 Rah m 22003902 Perpustakaan Pusat UMA 025.1 Rah m 22003903 Perpustakaan Pusat UMA 025.1 Rah m 20035265 Perpustakaan Pascasarjana UMA 025.1 Rah m 20035264 Perpustakaan Pascasarjana UMA 025.1 Rah m 20035263 Perpustakaan Pascasarjana UMA 025.1 Rah m 20035262 Perpustakaan Pusat UMA 025.1 Rah m 20035261 Perpustakaan Pusat UMA 025.1 Rah m 24001817 Perpustakaan Pusat UMA 025.1 Rah m cover_mpptdc_er_ihh_044.png.png 19515 2020-05-19 08:24:36 2022-09-06 09:34:38 machine generated