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  <title>Customer Relationship Management Untuk UMKM</title>
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  <namePart>Vanessa Gaffar</namePart>
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   <publisher>Alfabeta</publisher>
   <dateIssued>2020</dateIssued>
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  <languageTerm type="text">Indonesia</languageTerm>
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 <note>1. Prinsip dasar CRM&#13;
2. UMKM&#13;
3. Program CRM unutk meningkatkan loyalitas pelanggan&#13;
4. Implementasi CRM di UMKM</note>
 <note type="statement of responsibility"></note>
 <subject authority="">
  <topic>Pemasaran</topic>
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  <topic>Konsumen</topic>
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 <subject authority="">
  <topic>UMKM</topic>
 </subject>
 <classification>658.812</classification>
 <identifier type="isbn">9786022895640</identifier>
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