dale h. besterfield Primary Author mixed material bibliography Canada Pearson Education 2003 en English

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iii, 640 hlm,; p20,5x 16,5 cm 1 Introduction 2 leadership 3 customer satisfaction 4 employee involvement 5 continuos process improvement Manajemen 658 013122809 Perpustakaan UMA Online Public Access Catalog (OPAC) 658 dal t 25000234 Perpustakaan Pusat UMA 658 dal t WhatsApp_Image_2025-03-12_at_11.18.52.jpeg.jpeg 23496 2025-03-12 11:20:43 2025-04-14 14:18:22 machine generated